Policies | Studio Cerissa

Polices for Studio Cerissa & Fireflower Cottage

Refund & Return Policy

Last updated: 12/11/2025

We want you to love every item you receive. Because our shop includes a mix of made-to-order products, handmade pieces, and curated goods, our return policy varies slightly depending on the type of product you purchased.

PRINT-ON-DEMAND ITEMS (Apparel, mugs, etc.)

Many of our items are made to order through our print partners. Because these products are created specifically for you, we do not accept returns or exchanges for size, change of mind, or buyer’s remorse.

However, if your item arrives damaged, misprinted, or defective, we will replace it at no cost.

To request a replacement:

Contact us at hello@studiocerissa.com within 7 days of delivery
Include your order number and clear photos of the issue

We will submit the claim to the print provider and ship a replacement once approved.

HANDMADE ITEMS

Handmade items are crafted in small batches and often one-of-a-kind. For this reason, all handmade items are final sale unless they arrive damaged.

If there is an issue:

Email us within 7 days
Include photos of the packaging and item

We will replace or refund if the issue is due to transit damage or craftsmanship error.

WHOLESALE / CURATED ITEMS

Wholesale items may be returned within 7 days of delivery only if:

The item is unused
In original packaging
In resellable condition

Return shipping costs are the customer’s responsibility.
Refunds are issued once the item is returned and inspected.

LOST, DELAYED, OR STOLEN PACKAGES

Once an order is marked “delivered” by the carrier, we are unable to replace or refund items that are lost or stolen.
If a package shows as “in transit” or “delayed,” please contact the carrier directly for the most up-to-date information.

We will always help you file claims when possible.

CANCELLATIONS

Because many items begin production quickly, orders cannot be cancelled once they’ve been submitted.

CONTACT

For any concerns, please reach out to:

hello@studiocerissa.com

Include your order number and photos when applicable.

We will always do our best to help while honoring the limits of small-shop production.

Terms of Service

Last updated: 12/11/2025

Welcome to our online store (“Site”). By accessing or making a purchase from this Site, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.

Throughout these Terms, the terms “we,” “us,” and “our” refer to this shop (Fireflower Cottage / Studio Cerissa). The terms “you” and “your” refer to the customer.

1. Use of the Site

You may not use our Site or services for any unlawful purpose. You agree not to:

Violate any local, state, federal, or international laws
Transmit harmful code or attempt to disrupt the Site
Use purchased products for illegal activities

We reserve the right to refuse service to anyone at any time for violating these Terms.

2. Product Information

We offer a mix of:

Print-on-demand products
Handmade items
Curated wholesale items
Digital goods and downloads

We make every effort to display accurate descriptions, images, and colors. However, variations may occur due to screen differences, handmade nature, or print provider variations. We cannot guarantee exact color or texture matches.

We reserve the right to limit quantities or discontinue items at any time.

3. Pricing and Availability

Prices are subject to change without notice.
We reserve the right to modify or discontinue products without prior notice.

We are not responsible for:

Delays from print providers
Supplier shortages
Shipping carrier disruptions

If an item becomes unavailable after purchase, we will issue a refund.

4. Orders and Payment

By placing an order, you agree to:

Provide accurate and complete information
Authorize us (or our payment processor) to charge the provided payment method
Accept responsibility for all charges incurred

We reserve the right to:

Refuse or cancel any order
Limit quantities per household or account
Cancel orders if fraud or misuse is suspected

5. Shipping & Delivery

Shipping times vary depending on your location, carrier delays, and whether the item is:

Made-to-order (POD)
Handmade
A stocked wholesale item

Delivery estimates are not guarantees.
Once a carrier marks a package as “Delivered,” we are not responsible for lost or stolen packages.

More details can be found in our Shipping Policy.

6. Returns, Refunds & Exchanges

Our full policies for returns and exchanges are outlined in our Refund Policy above.

By purchasing from our Site, you agree to those terms, including:

No returns/exchanges on POD or handmade items unless damaged
Replacement-only for misprints or defects
7-day window to report issues
Customer responsibility for return shipping on approved returns

7. Intellectual Property

All designs, text, graphics, logos, images, videos, and content on this Site are the intellectual property of Studio Cerissa / Fireflower Cottage unless otherwise stated.

You may not reproduce, distribute, or modify any content without written permission.

8. Third-Party Services

We use third-party providers such as:

Printify
Shipping carriers
Payment processors
Wholesale suppliers

These services have their own privacy policies and terms. We are not responsible for any issues arising from third-party delays, errors, or outages.

9. User Submissions & Reviews

If you submit reviews, comments, or images:

You grant us permission to use, reproduce, and display them
They must not violate any laws or infringe on others’ rights
You must not submit harmful, defamatory, or misleading content

We reserve the right to remove any submissions at our discretion.

10. Accuracy of Billing & Account Information

You agree to maintain accurate account details, including:

Email address
Shipping address
Payment information

We are not responsible for orders shipped to incorrect addresses provided at checkout.

11. Prohibited Uses

In addition to other prohibitions stated in these Terms, you are prohibited from using the Site to:

Harass or harm others
Upload viruses or malicious code
Spam or scrape the website
Misrepresent your identity
Use the products for illegal purposes

Violation may result in immediate termination of access.

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee:

Uninterrupted site access
Error-free content
Exact color/size/texture matching, especially for handmade or print-on-demand items

13. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

Indirect or consequential damages
Loss of profit or revenue
Shipping delays
Third-party service disruptions
Lost or stolen packages marked as delivered

Your maximum remedy for dissatisfaction is a refund or replacement as outlined in our Refund Policy.

14. Indemnification

You agree to indemnify and hold harmless Studio Cerissa / Fireflower Cottage from any claims arising from:

Your use of the Site
Your violation of these Terms
Your infringement of any rights

15. Governing Law

These Terms are governed by the laws of the State of Maryland (USA).

Any disputes will be handled in Maryland courts unless otherwise required by law.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes take effect immediately upon posting.

Your continued use of the Site constitutes acceptance of those changes.

17. Contact Information

Questions about the Terms may be sent to:

hello@studiocerissa.com

We will respond as promptly as possible.

Shipping Policy

Last updated: 12/11/2025

We ship a mix of made-to-order print-on-demand items, handmade goods, and curated wholesale products. Because each product type ships differently, the shipping times and methods vary.

Below is everything you need to know.

PROCESSING TIMES

Print-on-Demand (POD) Items

Items such as apparel, mugs, and accessories are produced when ordered.
Typical production time: 2–7 business days
(Varies depending on item, season, and POD production partner.)

Handmade Items

Handmade pieces are crafted in small batches.
Typical processing: 2–5 business days

Wholesale / Curated Items

Processing time: 1–3 business days

If your order contains a mix of product types, items may arrive in separate packages.

SHIPPING TIMES

Estimated transit times begin after processing:

US Orders: 3–7 business days
International Orders: Varies by location (10–30 days)

These are estimates only.
We cannot guarantee carrier delivery dates.

SHIPPING RATES

Shipping rates are calculated at checkout based on your location and order total.

We offer:

Free shipping on orders over $[insert amount]
Flat-rate shipping on orders under that amount

These rates apply to all product types unless otherwise noted.

MULTIPLE PACKAGES

Because we use multiple fulfillment methods, your order may ship in separate packages, especially when combining:

POD items
Handmade items
Wholesale items

You will receive tracking information for each package as they ship.

ORDER ADDRESS ERRORS

Please double-check your shipping address before placing an order.
We are not responsible for:

Delays caused by incorrect addresses
Packages returned or lost due to inaccurate information

If a package is returned to us due to an incorrect address, reshipping fees will apply.

TRACKING INFORMATION

Tracking numbers are provided for most orders.
Handmade items or small items (like tiny charms or stickers) may ship without tracking at our discretion.

Once a package is in carrier hands, tracking may take 24–48 hours to update.